Creating an account

How do I sign up?

To create an account, head to 'SIGN IN'. If you are using a PC, this will be in the top right corner of your screen and on a mobile device you will have to click on the menu (the little stack of three lines at the very top of your screen) and then click on "SIGN IN" at the bottom of the list. Once on the sign in page, scroll to the bottom and click on "Create a new account" (this is underlined). Put in your details (instead of your last name you can also just put the initial), decide on a password and select "Sign up". You will now be shown a list of the available courses. Click on your course and select "Enrol now". That's it!

Accessing the course player

Already signed up and enrolled in a course, but unsure how to access the learning content?

First, make sure you are signed in. Then in the menu (either along the top of your screen or accessed by clicking on the stack of three horizontal lines at the top), select "MY DASHBOARD". This will lead you to an overview of the courses you are enrolled in. To access the learning content (i.e. the course player) click on "Start/Resume Course" on the course you want to access.

Resetting your password

Forgot your password? Follow these steps to reset it!

To reset your password, head to 'SIGN IN'. If you are using a PC, this will be in the top right corner of your screen and on a mobile device you will have to click on the menu (the little stack of three lines at the very top of your screen) and then click on "SIGN IN" at the bottom of the list. Once on the sign in page, click "Forgot Password?" underneath the password box - this is red and underlined. Now, enter the email address you signed up with. If you are not sure which email you used to sign up, you can look in your inbox for the "Welcome to intandem online training" email and check the recipient. Click on "Submit". You will now be sent instructions to reset your password to your email. This can take a few minutes, so be patient and check your spam folder.

Browser Troubleshooting

Are you having trouble viewing the content? Does the course player look odd or has it stopped functioning altogether?

The course player is a browser-based app, so often when we have problems with it this has to do with your browser. This can be really frustrating, but trying a few different things can help - you can also contact your coordinator if you find the following instructions confusing. Firstly, make sure that your browser is up to date. The system supports Chrome, Firefox, Safari and Microsoft Edge, but you need to have the newest version installed for it to work properly. If that has not helped, refresh your cache and restart your browser. This is often all you need to resolve basic issues! But if it still does not work, try accessing your site in a Private or Incognito window, like Chrome's Incognito Mode, or Firefox's Private Window. This opens a fresh browser window without any extensions or settings blocking your content. If none of that has helped, we recommend you try out a different browser (Chrome, Firefox, etc) - sometimes the issue can be browser specific. If you have one available, you can also try a different device or computer (mobile phone, tablet, PC/Mac laptop/desktop, etc.). It is rare, but sometimes a certain device has trouble with a content type. Restarting your device might also do the trick. Please make sure to let your coordinator know if you are having persisting problems and trouble accessing the content!